Distribution and Logistics Management
Amifamilia operates in collaboration with a network of authorized suppliers and distributors.
Important: For orders containing multiple products, items may be dispatched from different distribution centers, which could result in staggered delivery times.
Delivery Hours and Protocol
Deliveries are made:
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Monday to Friday: 8:00 a.m. to 8:00 p.m.
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Weekends and holidays: 9:00 a.m. to 2:00 p.m.
All deliveries are made to the address registered in the purchase order. Upon delivery, a joint verification will be conducted with the recipient to confirm the integrity, quantity, and quality of the products.
Alternate Recipient
Customers may designate a secondary contact if the primary recipient is unavailable at the time of delivery, ensuring smoother receipt of products.
Failed Delivery Management
If delivery fails due to the absence of the primary recipient and no alternate contact is provided, the logistics team will immediately notify the customer to coordinate next steps. The order will be returned to the Distribution Center for rescheduling or resolution per established protocols. If delivery is not completed within 3 business days, the order will be canceled, and applicable refund or return policies will apply.
Identity Verification
To ensure delivery security, the recipient (primary or alternate) must present a valid ID, which will be cross-checked with the order details.
Receipt Confirmation
Upon receiving the products, the recipient must sign the delivery receipt, confirming acceptance of the goods as delivered. If dissatisfied, the recipient may refuse to sign. The signature implies acceptance of the products under the stipulated conditions. A copy of the dispatched product list will also be provided.
Shipping Fees
Costs vary by province:
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Havana: $8.00 USD per order.
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Holguín: $10.00 USD per order.
Delivery Timelines
Processing times begin after order confirmation and validation.
Fraud Protection
GOLD BLACK INVESTMENTS S.A. reserves the right to delay product or service delivery until transaction authenticity is verified, in compliance with internal security and fraud prevention policies.
Customer Support
For inquiries, complaints, or assistance regarding products, services, or transactions via Amifamilia, contact our team through:
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Phone: +53 63400160
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Email: contacto@amifamilia.com
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Live Chat: Available via the icon in the bottom-right corner of the platform.